faq

Reach out to us! Seriously! We are real people and want to answer your real questions. Feel free to email us or text us anytime! We strive to respond within 1-2 business days. Email Us: hello@ampersandessentials.net Text Us: 614-585-6080 We look forward to hearing from you!

Yes! You can shop in person at our storefront, located at 108 N Hartford Avenue, Unit C, Centerburg, OH 43011. If you would like to shop in person, please check our hours on Google and Apple Maps. If you are interested in local pickup or curbside pickup, please email us at hello@ampersandessentials.net to coordinate a time for pickup. We are pretty flexible with days and times, so we are willing to work around your schedule! For any other updates, sign up for our email list and follow us on Instagram at @amp.essentials!

We utilize FedEx, UPS, ACP, DHL and USPS for all our shipping. Shipping will be determined by the address you input during checkout, but normally takes anywhere from 1-10 business days. If you are concerned about shipping and are located in Ohio, please consider doing local pickup or curbside pickup at our new shop located in Centerburg.

Our return policy is changing! Starting in July 2022, we will be switching to an open-door policy. All products and essential oils will be able to be returned within 30 days of purchase, no questions asked. If you would like to request a return, please email us at hello@ampersandessentials.net and we will work with you for return shipping, local drop-off, or whatever you need.

To be clear, there are many opinions on ingesting essential oils, so please make sure you do your own research on this topic before jumping into making a decision. Just because one resource says it is or is not safe doesn't mean it's the be-all-end-all of the industry. With that being said, our owner Michelle took it upon herself to enroll in an additional class through The School for Aromatic Studies to properly (and legally!) educate herself in the realm of ingesting essential oils. She understands the safety concerns and is practiced in this form of use. While she cannot recommend this method to everyone, she is more than willing to answer any questions you may have via email.

We are in the process of adding more courses and blog posts to our website! Since this section of our website is still pretty new, we don't have a lot of content built up quite yet. However, we will continue to add new ideas and articles as time goes on! If you have any ideas for potential topics, please email us at hello@ampersandessentials.net.

Yes you can! You can join our email list and get notified every time a new blog post is added to our site, along with any new courses we will be launching in the future.

It's simple - if you're allergic to an ingredient in one of our products, don't purchase it! If there is a risk of a reaction, don't purchase it! We do not fulfill custom orders any longer, but if you have any further questions or issues, please email us at hello@ampersandessentials.net.

This question we get asked a lot, so we wanted to include our response on here for anyone wondering! YES. Our products are TRULY pure. We never, EVER include synthetics, additives, preservatives, artificial dyes, or any toxic chemicals in our products. We ONLY add essential oils to give our products pleasant aromas - this means we never, EVER use fragrance oils. If we are using bases, like coconut oil or olive oil, we ALWAYS make sure that these products are USDA Certified Organic, and if possible, also Fair Trade. We don't just care about what we put in our products - we care about where they come from too!

We are in the process of creating buttons on each of our essential oils' pages for free downloads of our purity reports, but for now, please email us at hello@ampersandessentials.net and we will gladly email you the documents for free!

Yes! We pride ourselves in partnering with the small business farmers we do - they all distill their own essential oils in house, meaning they don't have unknown hands messing around with their oils. We also share our GC/MS reports every time we receive a new report and ensure that it is available for download whenever you click on our essential oil singles. If, for some reason, you are having issues downloading or reading our GC/MS reports, please email us at hello@ampersandessentials.net and we will email them to you!

When we first started looking into creating our own essential oil brand, we began by combing through our current connections list through The School for Aromatic Studies. Our founder Michelle graduated from there in 2020, and therefore was able to form her first connection with our partner farm, Essentia Bulgaria. From there, we met other farms mainly through social media channels like Facebook and Instagram. Every so often we would search through Google, but not many international farms would make it through the many filters Google has set up in the United States. Therefore, we found most of the rest of our farms through mutual connections via Facebook and Instagram.

When we were looking for farms to partner with, we wanted to create connections with small business farmers. We understand through personal experience that sometimes, partnering with large farms can lead to what's called "over-farming" - this means essential oil farms will over-harvest their lands so much, they end up destroying the land they farm on. This leads to the need for more farms and more expansions, and these large essential oil farms keep doing this and depleting the land as they go along. Instead of using sustainable farming practices, they end up doing more harm than good. We wanted to ensure each of our partner farms had the same mindset as us - we want to share our purity standards (GC/MS reports), the farms we actually partner with, and the farms' dedication to sustainability. Each and every one of our farms agreed to all three practices and we are thrilled to be partnering with them!