Store Policy

Customer Care

At Ampersand Essentials Aromatherapy, we pride ourselves in providing the best customer service in the industry. We are sick and tired of Aromatherapy only being for the "rich and famous", so that's why we created our customer care policy. We promise to always keep our pricing and services affordable and attainable to everyone. If you are in need of assistance but can't afford our price bracket, please contact us! We can talk through your options and see if there is any way we can meet your needs.

 

If you have problems with any of our products, please don't hesitate to contact us using the inquiry form at the bottom of this page. We are dedicated to providing the best service possible to our clients and customers, and we care about you! You can always provide feedback as well by using the same form.

Privacy & Safety

All products, services, recipes, and designs are copyrighted by Ampersand Essentials Aromatherapy LLC. No use is permitted unless explicitly given via email to the party inquiring. If you are using our recipes on social media, you are REQUIRED to tag us using our handles @amp.essentials or @ampersandessentials on all posts, and use the hashtag #ampersandessentials to comply with copyright laws.

 

When you purchase from us, your name, shipping information, and any other requested information will be stored in our cloud-based database. It will never be distributed to any other source, it will never be printed out (other than for shipping labels and packing slips) and will always be encrypted using Wix's safe encryption system.

Your information will NEVER be shared with third parties or be sold. We understand how annoying and concerning this may be, because we are people too! Privacy is of utmost importance to us. The only thing we will be using your information for is for shipping and for our email subscription, but you have to sign up for that in order to receive our emails! You will NEVER be automatically added to anything because we also understand how full our inboxes get!

LOYALTY PROGRAM

We are so excited to finally have launched our loyalty program through Smile.IO! For every dollar of product purchased, you can earn 1 point towards free products. When you have 100 points in your account, you can redeem a coupon for $10 towards anything in our shop!

 

There are even a couple of other fun ways to earn points that don't include buying from us!

  • Follow us on Instagram (@amp.essentials) +10 points

  • Celebrate a Birthday +50 points

Signing up is automatic for every new customer! Simply add in your email address, name and birthday and BOOM! You're in! Every purchase is tracked in Smile.IO so you'll never miss a purchase again. Join now and start saving today!

 

Payment Methods

- Credit/Debit Cards (Visa, MasterCard, American Express, Discover, JCB, or UnionPay)

- PAYPAL

- CashApp Offline Payments (local pickup only)

SHOP

HELP

CONTACT

614-935-8713 


MICHELLE@AMPERSANDESSENTIALS.NET

670 MERIDIAN WAY

SUITE 147

WESTERVILLE, OH 43082

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